Refund policy

At Nazzora customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. No Refunds on Used or Opened Products

We do not accept returns or provide refunds for products that have been:

• Used
• Worn
• Damaged by the customer
• Opened from original packaging
• Missing tags or accessories

2. Return Request Window

Customers must request a return within 7 days of receiving the order.

Any request made after 7 days will be automatically rejected.

3. Eligible Return Conditions

Returns are only accepted if:

• The wrong item was delivered
• The item arrived damaged
• The item has a manufacturing defect

Proof in the form of photos or videos is required.

4. Non-Returnable Items

The following items are non-returnable:

• Sale items
• Discounted products
• Gift cards
• Customized or personalized products
• Hygiene-sensitive product

5. Refund Approval Process

Once your return is received and inspected:

• Approved refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method only
• Shipping charges are non-refundable

6. Shipping & Return Charges

Customers are fully responsible for:

• Return shipping costs
• Exchange shipping costs
• Any customs or handling fees

Shipping charges paid during checkout are non-refundable.

If a customer refuses delivery or provides an incorrect shipping address, additional shipping fees may apply.

7. Order Cancellation

Orders cannot be canceled once they have been processed or shipped.

8. Chargebacks & Fraudulent Claims

We reserve the right to deny refunds in cases of:

• Abuse of the refund policy
• Suspicious activity
• Fraudulent chargebacks

Fraudulent disputes may result in permanent banning from our store.

9. Contact Information

For all return and refund requests, contact us at:

Email: shopnazzu@gmail.com

Please include:

• Your order number
• Full name
• Reason for return
• Photos/videos if applicable
• payment receipt